Cancellation Policy

When you purchase a ticket to attend a program with Mornington Peninsula Bush Playgroup, you are entering into a contract and the following cancellation policy applies.

Mornington Peninsula Bush Playgroup is committed to providing our families with the opportunity to partake in Bush Playgroup activities, however our numbers are limited. When a family cancels without giving enough notice, they prevent another family from participating in our program. 

We understand that at times life happens and you may need to cancel. Please contact us within 48hours of the program start time (first day of the program) to qualify for a full refund. Cancellation after 48 hours of the program start time will result in a forfeit of all fees paid.

If we cannot attend/hold a session for any reason we will, if possible, hold a makeup session. If you cannot attend the makeup session we will provide you with a credit.

Severe Weather Cancellation

Severe weather compromises the safety of all participants at Bush Playgroup. The severity of the weather event can pose different challenges for different sites and may include but not be limited to total fire bans, thunderstorms, high winds with the risk of branches falling, flash flooding, extreme tides or wave action (in coastal sites). If severe weather is forecast and a new venue cannot be found, the session may be cancelled in advance. We are able to offer you a make-up session or credit towards another session. 

If a session is cut short or cancelled half-way through due to a severe weather event or unsafe conditions, we are unfortunately unable to refund the days fees.

Wet Weather

Our sessions will go ahead rain or shine. If we have rain or showers predicted, we will have shelter set up so that we can seek refuge from the rain. We may also use a shelter nearby but participants will most likely still get wet (usually by choice). We go by the philosophy that there is no such thing as bad weather, only inappropriate clothing. Please check the weather forecast and pack wet weather gear and additional spare clothes if appropriate. We will cancel sessions if there is a storm, hail or high winds predicted. In this instance you will be credited for another session. We do not offer refunds. If you decide not to attend due to wet weather, we do not offer a refund or change of playgroup session. Please check your emails and text messages on the morning of the playgroup session to ensure you don’t miss any important notices regarding weather or cancellations.

Absence (sick) Policy

If you cannot attend a session due to being unwell or for any other reason then we unfortunately cannot offer a refund, credit or make-up session as that spot has been held for you.

Program Cancellation 

If a program is cancelled where minimum numbers not being met, your family will be entitled to either a full refund, change of booking or a booking credit.